Marv\'s Blog

Windows Migration pt13/ Apple Migration pt1/House Migration pt1

December 2, 2005
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My dealings with Novatech are now complete.

The refund has been received. I won’t be shopping with them again.

Information from sources.

My sources tell me 3 Novatech laptops went up for sale recently on eBay. They said that the laptops possibly were (the previous 2 fault ones, plus the final one i sent back) mine, and that they’ll be looking into it. I don’t think there’s anything dodgy going on, it’s just an interesting thing to find. Apparently not many people want to keep their Novatech laptops once they’re done with them, but Novatech will try to take yours off you before you are.

Apple Migration: I am now using an Apple iBook for the first time.

A friend of mine sourced me an iBook. Tweaked to the core. This baby will last a full days’ study on a single charge, and a whole day if I do bugger all. Stick that in your pipe and smoke it Novatech, laptop batteries do last more than two hours on a single charge when they’re used for things as simple as recording audio and word processing.

I’ll be keeping it till I get a new one next term.

I’ll be moving into my own place.

So I’ll be moving into my own place soon. Yay for me. I sign for the keys on Monday, assuming the guy from the Uni did what I asked him and he emailed the people.


Windows Migration pt 12:the saga of the faulty laptops from Novatech is nearly over

November 24, 2005
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I get the feeling Elaine Giles doesn’t like me.

So eventually, after having to wait a month to get the laptop in the first place, and having to wait nearly a month for anyone from Novatech to get back to me, it appears that even thought I desperately need a laptop for Uni, Novatech have decided to metaphorically prise it from my hands, forcing me to hand it over to them just so I can get a refund; to paraphrase:

It’s a company decision that if we wait until you’re finished using the laptop to collect it for a refund (December 16th btw), we will not give you a refund. Ever.

– basically, it seems that the emails I sent yesterday and today either pissed someone off or embarrassed someone enough

Your emails were quite sharp.

.

I was sick and tired (sick as in annoyed and ill btw) of having no contact from Novatech whatsoever, that I wrote an email on the smaller side of normal by my ranting standards, and CC’d everybody in the company who’s names I could find through Google and their own website. Funnily enough, several hours later I received two phone calls- one each from the members of staff I’ve been dealing with over this saga. Judging by the contents of the calls (the specific details I cannot remember because of those medical thingies), they’d just checked their emails and hadn’t spoke to each other as they had both covered information either had covered. With a few differences. They did however, by making these unrequested and unexpected calls make me later for an appointment, meaning I had to sit on a metal seat in the freezing cold bus stop. Which by the way, can apparently cause piles.

To summarise, if it were not for the helpfulness of my friend over at The Fragile, I would be without a laptop until I had spent ages finding just the right laptop, which i need effectively as a lifeline for Uni.

My experience of Novatech has been that while their ability to act as a components supplier is okay, their ability to act as a computer supplier (or at the very least, a laptop supplier), sucks to an abysmal level. Their after sales service also sucks to an abysmal level, as I found out that the woman I was in contact with was apparently the very person in charge of making sure it works. Hilarious when you consider the phone bill I rang up trying to get a hold of someone when their email system failed.

The behaviour of the employees Elaine Giles and Gavin Bridges, was in my opinion, designed to annoy me to the point of requesting a full and total refund of my order. This opinion gained more weight when Elaine Giles specifically asked if I was going to send my ethernet card & Cat5e cable back. Bear in mind I never mentioned any problems with those, and that the only problems I’ve had so far is just caused by the WinXP OS being dumb.

Right now I’m in the process of preparing the laptop to be wiped, as it appears that Novatech doesn’t share my view on data privacy & protection (or consumer rights for that matter). They also seem to like to sell second hand goods as new if possible, although they do have a clearence section.

To summarise, I would not recommend buying anything from Novatech should you plan on contacting the after sales at some point. If you do end up needing to phone Novatech’s after sales team, I’d suggest using their Google or Scoot to find their cheaper, local rate number instead of the one they give out.


The Government Are Arseholes

November 17, 2005
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or Why I’ve missed Uni.

Here’s the situation: I need medication otherwise I have to be in constant pain all day.

Here’s the problem: I can’t afford to buy my prescriptions.

Here’s why the Government are Arseholes: The people from the NHS told me that the Government has a fixed limit across all courses for how much they think students should be spending on books (not materials or software or hardware), regardless of what course they are on.

Here’s what this means to me: According to what the Government think I need to spend on books (not materials or software or hardware) I am earning more money than I need, even though my only source of income is my Student Loans. It also means I have to pay for pretty much any medical thing I’d get off the NHS (although some of it is subsidised I still have to pay money), and I have pay for the full amount of my prescriptions.

Why I can’t afford to pay for my prescriptions:

  1. Arriva fucked up and sent me my bus pass about 2 weeks late, then failed to send out the plastic sleeve it goes in
    • This resulted in me missing my NERAC assessment.
    • This also resulted in me missing about a week of Uni because I had to buy tickets the previous weeks when I was expecting my pass to arrive.
    • Note that they only sent me my bus pass when I complained to them several times (on the phone and email) about not getting it.
  2. Novatech screwed up my order- the whole thing with having to wait over a month for them to send out a working laptop.
    • The stress from this made me ill enough to miss a few days from Uni.
    • They’re still giving me the run around with regards to further refunds.
    • I would not recommend ever buying anything from Novatech unless you lived in Portsmouth, as it’d be cheaper to get your stuff by walking into the shop, cheaper to get it fixed, and cheaper to get them to listen to you. In fact I wouldn’t recommend getting anything from them at all.
    • *Had to spend money on phone calls needlessly.

Windows Migration pt11

October 22, 2005
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Third laptop.

So now I’m onto the third laptop. This one doesn’t have dead pixels.

Now the reason I’ve got a third laptop is because I found out on Thursday that the wireless card was faulty. All the stress built up from having to wait a month to get what I wanted got to me and I just became too ill to attend my last lecture on Thursday- and missed Friday’s, mostly due to illness and partly due to having to wait in for UPS to pick up the laptop. DHL already came round to collect it earlier in the morning, but I didn’t request them to do so as I hadn’t finished sorting things out with Novatech.

I can’t check if this has a working ethernet/wireless card yet, as the battery hasn’t finished charging, and I don’t have a wireless access point at home. So I’ll be having to wait till Monday. Annoying thing is, at Uni, it was someone’s brilliant idea not to allow the students to have a secure wireless connection (there are two secured connections, and one unsecured one- just for the students). I might see if me and Anth can figure something out to fix that problem.


Windows Migration pt10

October 18, 2005
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New Replacement laptop arrived.

XP Pro is installing on the laptop right now, but there is now a totally new problem. Dead Pixels. Right in the middle of the screen (off center, but in main viewing area). I could stand it if it was off to the edge etc, but this is just annoying. The laptop with the broken DVD drive didn’t have DP, and the working laptop has a damaged monitor.

I don’t care what manufacturers say about their acceptable fault limits, it’s the equivalent of getting a glass coffee table with a scratch in it, or a CD with a small scratch in the middle of a track. Bloody annoying. ^Has requested a copy of Novatech’s DP policy.


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