Marv\'s Blog

a note to outsourced telemarketers

March 2, 2007
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I can’t understand a word you’re saying does not mean “Please shout down the phone”.

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/me waves Toucan goodbye

February 14, 2007
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At around 4am GMT, I switched over to Zen. The initial speed was 4meg, although over the next week my speed is likely to fluctuate anywhere between 2meg and 8meg. Here’s hoping it’s higher ^_^


An update on the bad customer service experiences

February 2, 2007
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Endsleigh Insurance

  1. They lost the charger again.
  2. They canceled my claim with Lakeside (the peeps who handle their electricals claims) without my permission or without following their own procedures (the member of staff didn’t leave their name with Lakeside).
  3. They claimed to have sent me a letter advising me to contact the Police to report the charger stolen.
  4. I finally received the damn charger, and now I’m just waiting to get my iBook back from upgrades ^_^

Toucan

  1. OTELO seemed to have lost the email confirming my acceptance of their final decision 2 months ago, and have only just this week contacted Toucan.
  2. Toucan have 28 days to:
    • Issue a letter of apology
    • Refund the difference between the 1MB and 2MB plans for the duration of my usage of their service for failing to confirm my line was able to support the 2MB (ignoring the fact my line never had any problem supporting 2MB ADSL, but that’s Toucan’s reason for the problems they caused)
    • Issue a “goodwill credit” of £45
    • Correct the packet loss and connection problems with in 4 weeks
    • If they can’t fix the problems that they’ve been causing for over a year, they let me out of my contract. Which is due to expire soon anyway because the problem has been going on for so long…..

A catchup with the annoying people

September 25, 2006
1 Comment
Royal Mail
An official complaint has been filed regarding the delivery person’s inability to press a buzzer. “Flat Lock”. Of course the front door to the flat was locked, it’s meant to stop people from wandering in off the street. You see those shiny buttons with numbers on ? You press them to talk to the person living at the relevant address. Grrr.
Endsleigh Insurance
The quest to have my iBook charger replace is still on going, as the situation stands, 1 of 3 situations have occured:

  • Lakeside had a clerical error asking me to send them the charger and just haven’t sent a replacement. Since June.
  • The staff at Endsleigh Insurance Durham lost the charger. Again.
  • The staff at Endsleigh Insurance Durham were lying when they said they had found the charger the last time it went missing.
I’m currently waiting for a call back due in the next 5-10 minutes.
Toucan
My complaint is being handeled through OTELO

Diaries of the Possesed: On hold indefinately

July 19, 2006
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As you may have noticed….

As you may have noticed, I haven’t been writing these for a while. Basically what happened is I went through a depressive sink, stopped playing NwN, then started playing again on one character, went through another depressive sink, then started playing again and worked through one or two depressive sinks on that character. I’ve been through the original campaign, SoU, and I’m quite close to finishing chapter two of HotU.

I doubt that I’ll ever be “finishing” these diaries in the traditional sense. Perhaps if I ever get my hands on NwN 2, I’ll have gotten the charger for my iBook by then and I’ll be able to multi-task blogging much easier. Of course, I could just as easily do some script-fu and hack apart the custom journal entries and blog there, but the chances of that happening are just as likely as a replacement iBook charger arriving tomorrow along with a new iBook as an apology.

I’ll be coming for you next, Endsleigh.


More Joys of living in a Council flat

May 13, 2006
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Plumber is lazy (understandably, but still pisses me off)

  1. Tap drips
  2. Tap won’t stop running
  3. Marv calls repairs department
  4. Plumber calls Marv
  5. Plumber won’t come out because it’s half 2 in the morning
  6. Plumber gives the job to the guy on the next shift
  7. Marv has to put up with no hot water and a tap running constantly for at least 5 hours

As a side note:

  • Marv has no clean clothes because the council won’t fit the taps required to hook up a washing machine, and Marv can’t afford to have the work done himself (and he’s not wanting to take the risk of doing it himself)
  • Marv is limited to cooking food in a microwave because even though they have the qualified workers at their disposal, they refuse to do the installation work that Currys could have done if the council had the connections before I moved in

Edit

I’ve been waiting since 2:30am to get my tap fixed. It doesn’t appear it’ll be fixed till 10am. Because the plumber on call at 2:30am didn’t want to come fix my tap because it was 2:30am.


Adam Linden is the worst example of customer support I’ve ever come across

May 10, 2006
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Yeah that’s right.

I’m not allowed into Second Life for another 12 hours, because Adam Linden took offense at my inability to express myself full with the english language, and the other psycological problems I have that affect my inter-personal skills. Like someone not accepting an apology because I’m not expressing it a way that they understand. Last time I checked, any member of a company should be kind and curteous to a customer support, and fob them off with pleasentness rather than insulting them and demonstrating a lack of self restraint.

I do not appreciate having a panic attack triggered because some stupid prick didn’t take into account that I have psychological problems that affect my inter-personal interaction. I’ve no idea if my panic attack is caused through the anger from being insulted in such a petty way, or being agorophobic and suddenly getting a massive wave of claustraphobia because my only means of dealing with my agophobia was stripped away from me. Fuck You Adam. Fuck You.

You might remember Adam Linden as the prick who has ignored my medical problems before.

Disclaimer:

Account of personal feelings and experiences with Adam Linden. No logs can be provided this time due to my getting booted. Expletives used as syntactically correct expressions of emotion.

Post Scripts and Edits:

PS: comments are open to all, and will be posted uncensored once I recieve notification of them, so you’re welcome to post your personal view of events once you read this Adam. I don’t mind admitting when I’m wrong, or letting both sides of a story be viewed uncensored.

PS: for future reference- don’t ever try to use a graphics tablet during a panic attack.
it’s near impossble to work through the shakes and degraded hand-eye co-ordination.

PS: The other Lindens I’ve dealt with, including Hamlet before he was Hamlet Au have all managed to deal with my problems by fobbing me off with pleasentness, or catching me at a receptive time. The aftermath of a griefer attack is not a receptive time.

Note to all Lindens and other SL residents: if you ever catch me at a bad time, gauge my previous responses and make one of the following choices to get rid of me:

  1. fob me off with pleasantness.
  2. make me come to my senses using the following phrase “it seems I’ve caught you at a bad time, I’ll leave you till you’ve calmed down”.
  3. Distract me into another mindset with a humorous link or a non-patronising intellectual/technical question.

This panic attack ranks higher than the reaction I had when I was locked in my flat for three hours because some vandal stole the pin between the door handles, preventing the handle from turning the bolt that holds the door shut.

Advantage to having a broken ADSL connection: is a good reason not to have purchased a premium account.

Symptoms of reaction:
  • Increased heart rate (I tend to go dizzy and get blurred vision for several seconds when I stand up sometimes).
  • Full Body shakes (level usually only experienced with extreme cold).
  • Aggrevated joint paint (lovely little joint disorder similar to a mild case of arthritis, is still bloody painful).
  • Tinnitus triggered/sense of hearing heightend (I’m sensitive to extreme ranges of sound, so if it goes overkill I’m thankfull I’ve got a new PC with quiet fans and a powerful stero that can drown out all the ambient noise of the neighbours and cars driving past on the motorway).
  • Depression triggered (getting stripped of your only ability to manage your Agorophobia tends to do that).
  • Paranoia triggered. How am I supposed to know the difference between getting booted out of SL because the sim went down and petty revenge ?

Edit

Please note that although the situation was resolved, and I bear no ill feelings towards Adam Linden, I’m still leaving the post up.


The Joys of living in a Council flat

April 25, 2006
3 Comments

No Washer, No Cooker.

Currys came to deliver my dual-fuel cooker and my washing machine today (I was expecting to celebrate by sharing an oven-cooked pizza with my gf tonight- finally getting a chance to use the Homer Simpson pizza cutter), and it turns out that they can’t fit the cooker (or the eletric part at least) because there’s no spur box (something that apparently goes between the wall and the switch on the wall that seems to have been removed), and they can’t fit the washing machine because there’s no taps on the pipes and no suitable waste pipe outlet thingy.

Let me let out a sarcastic w00t.


British Gas are trying to disconnect me.

January 18, 2006
6 Comments

And they wonder why I’m changing suppliers.

First they send me a notice when I’m still in the process of moving that I owe them money. Which I don’t as it covers a period where I hadn’t taken over the tenancy. I told them I hadn’t taken control of the tenancy till after then so I wasn’t liable, they were fine with it. I only had to send them the tenancy agreement.

I forgot.

I’ve got a perfectly good reason for forgetting that I’ll not get into, but they sent a second notice. Obviously having more time to think sanely, I got them to check their records and it turned out I didn’t have to pay cos the last reading the previous tenant gave them matches the reading they took when the meter was taken out. So they said I didn’t have to pay.

They forgot.

I just received a letter sent 6 days ago that they going to disconnect my gas if I don’t pay.


Windows Migration pt13/ Apple Migration pt1/House Migration pt1

December 2, 2005
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My dealings with Novatech are now complete.

The refund has been received. I won’t be shopping with them again.

Information from sources.

My sources tell me 3 Novatech laptops went up for sale recently on eBay. They said that the laptops possibly were (the previous 2 fault ones, plus the final one i sent back) mine, and that they’ll be looking into it. I don’t think there’s anything dodgy going on, it’s just an interesting thing to find. Apparently not many people want to keep their Novatech laptops once they’re done with them, but Novatech will try to take yours off you before you are.

Apple Migration: I am now using an Apple iBook for the first time.

A friend of mine sourced me an iBook. Tweaked to the core. This baby will last a full days’ study on a single charge, and a whole day if I do bugger all. Stick that in your pipe and smoke it Novatech, laptop batteries do last more than two hours on a single charge when they’re used for things as simple as recording audio and word processing.

I’ll be keeping it till I get a new one next term.

I’ll be moving into my own place.

So I’ll be moving into my own place soon. Yay for me. I sign for the keys on Monday, assuming the guy from the Uni did what I asked him and he emailed the people.


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