Marv\'s Blog

Adam Linden is the worst example of customer support I’ve ever come across

May 10, 2006
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Yeah that’s right.

I’m not allowed into Second Life for another 12 hours, because Adam Linden took offense at my inability to express myself full with the english language, and the other psycological problems I have that affect my inter-personal skills. Like someone not accepting an apology because I’m not expressing it a way that they understand. Last time I checked, any member of a company should be kind and curteous to a customer support, and fob them off with pleasentness rather than insulting them and demonstrating a lack of self restraint.

I do not appreciate having a panic attack triggered because some stupid prick didn’t take into account that I have psychological problems that affect my inter-personal interaction. I’ve no idea if my panic attack is caused through the anger from being insulted in such a petty way, or being agorophobic and suddenly getting a massive wave of claustraphobia because my only means of dealing with my agophobia was stripped away from me. Fuck You Adam. Fuck You.

You might remember Adam Linden as the prick who has ignored my medical problems before.


Account of personal feelings and experiences with Adam Linden. No logs can be provided this time due to my getting booted. Expletives used as syntactically correct expressions of emotion.

Post Scripts and Edits:

PS: comments are open to all, and will be posted uncensored once I recieve notification of them, so you’re welcome to post your personal view of events once you read this Adam. I don’t mind admitting when I’m wrong, or letting both sides of a story be viewed uncensored.

PS: for future reference- don’t ever try to use a graphics tablet during a panic attack.
it’s near impossble to work through the shakes and degraded hand-eye co-ordination.

PS: The other Lindens I’ve dealt with, including Hamlet before he was Hamlet Au have all managed to deal with my problems by fobbing me off with pleasentness, or catching me at a receptive time. The aftermath of a griefer attack is not a receptive time.

Note to all Lindens and other SL residents: if you ever catch me at a bad time, gauge my previous responses and make one of the following choices to get rid of me:

  1. fob me off with pleasantness.
  2. make me come to my senses using the following phrase “it seems I’ve caught you at a bad time, I’ll leave you till you’ve calmed down”.
  3. Distract me into another mindset with a humorous link or a non-patronising intellectual/technical question.

This panic attack ranks higher than the reaction I had when I was locked in my flat for three hours because some vandal stole the pin between the door handles, preventing the handle from turning the bolt that holds the door shut.

Advantage to having a broken ADSL connection: is a good reason not to have purchased a premium account.

Symptoms of reaction:
  • Increased heart rate (I tend to go dizzy and get blurred vision for several seconds when I stand up sometimes).
  • Full Body shakes (level usually only experienced with extreme cold).
  • Aggrevated joint paint (lovely little joint disorder similar to a mild case of arthritis, is still bloody painful).
  • Tinnitus triggered/sense of hearing heightend (I’m sensitive to extreme ranges of sound, so if it goes overkill I’m thankfull I’ve got a new PC with quiet fans and a powerful stero that can drown out all the ambient noise of the neighbours and cars driving past on the motorway).
  • Depression triggered (getting stripped of your only ability to manage your Agorophobia tends to do that).
  • Paranoia triggered. How am I supposed to know the difference between getting booted out of SL because the sim went down and petty revenge ?


Please note that although the situation was resolved, and I bear no ill feelings towards Adam Linden, I’m still leaving the post up.

Second Life and paranoia: a protest placeholder

February 1, 2006

Second Life Residents privacy and comfort under threat ?

After coming across a site on the RSS feed for second life, it has come to my paranoid attention that the privacy and comfort of Second Life residents is under threat.

How it is under threat.

Through my conversation with Adam Linden, and Bub Linden (which i haven’t posted cos I was in the middle of a damn proof of concept test and forgot to save it first) it has come to my attention that Linden Labs as a company know that there are sites existing which make the keys of the relevant residents available to everyone able to make use of the site. This data can then be used by LSL for nefarious purposes to send intrusive SPAM.

It is (according to Adam Linden) Linden Labs position that they do not do pre-emptive take downs of sites unless they recieve a strong call from the second life residents to take it down.

What I’m going to do.

I’m not going to link to the site. It’s available on the net, I’m not going to help spread it further.

I’m making a post here, I’ve made a copy of the chat archive available for everyone to read, with Adam Lindens permission.

I’m making a post on the SL forum and the SL votes thing (if i can figure out how to use them).

So as not to throw up any hint of SPAM I shall not be interlinking anything unless requested.

I will be linking from here to Second Life sites tho.

What it’d be really really nice if this issue affects you.

Make a post here please :-P Ask questions, give support etc.

Make a post in the forum.

Make a vote on the votes section.

What I don’t want you to do under any circumstances.

Directly or Indirectly make use of any information for nefarious purposes.

Directly or Indirectly break the Law.

Directly or Indirectly break the Second Life TOS/license agreement/whatever.

Directly or Indirectly piss Linden Labs off.

Directly or Indirectly cause people or agencies etc to come knocking at my door.

Directly or Indirectly cause any of my accounts to be closed.

The Links:

The boiler plate.

Second Life® and Linden Lab® are trademarks or registered trademarks of Linden Research, Inc. All rights reserved. No infringement is intended.

If I’ve missed anything else on the list please inform me straight away, I shall correct it ASAP.

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