Marv's Blog

British Gas are trying to disconnect me.

Jan 18
6 Comments

And they wonder why I’m changing suppliers.

First they send me a notice when I’m still in the process of moving that I owe them money. Which I don’t as it covers a period where I hadn’t taken over the tenancy. I told them I hadn’t taken control of the tenancy till after then so I wasn’t liable, they were fine with it. I only had to send them the tenancy agreement.

I forgot.

I’ve got a perfectly good reason for forgetting that I’ll not get into, but they sent a second notice. Obviously having more time to think sanely, I got them to check their records and it turned out I didn’t have to pay cos the last reading the previous tenant gave them matches the reading they took when the meter was taken out. So they said I didn’t have to pay.

They forgot.

I just received a letter sent 6 days ago that they going to disconnect my gas if I don’t pay.

Posted in Bad Customer Service experiences, British Gas

     

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