Marv's Blog

/me waves Toucan goodbye

Feb 14
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At around 4am GMT, I switched over to Zen. The initial speed was 4meg, although over the next week my speed is likely to fluctuate anywhere between 2meg and 8meg. Here’s hoping it’s higher ^_^

Posted in ADSL, Bad Customer Service experiences, Toucan Internet

An update on the bad customer service experiences

Feb 02
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Endsleigh Insurance

  1. They lost the charger again.
  2. They canceled my claim with Lakeside (the peeps who handle their electricals claims) without my permission or without following their own procedures (the member of staff didn’t leave their name with Lakeside).
  3. They claimed to have sent me a letter advising me to contact the Police to report the charger stolen.
  4. I finally received the damn charger, and now I’m just waiting to get my iBook back from upgrades ^_^

Toucan

  1. OTELO seemed to have lost the email confirming my acceptance of their final decision 2 months ago, and have only just this week contacted Toucan.
  2. Toucan have 28 days to:
    • Issue a letter of apology
    • Refund the difference between the 1MB and 2MB plans for the duration of my usage of their service for failing to confirm my line was able to support the 2MB (ignoring the fact my line never had any problem supporting 2MB ADSL, but that’s Toucan’s reason for the problems they caused)
    • Issue a “goodwill credit” of £45
    • Correct the packet loss and connection problems with in 4 weeks
    • If they can’t fix the problems that they’ve been causing for over a year, they let me out of my contract. Which is due to expire soon anyway because the problem has been going on for so long…..
Posted in Bad Customer Service experiences, Endsleigh Insurance, Toucan Internet

     

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